Clinical Coordinator

2 months ago

Brisbane, Queensland, Australia 1300 Smiles Dentists Full time
{"title": "Clinical Coordinator", "description": "Role Overview

At 1300SMILES, we are dedicated to delivering exceptional patient experiences and maintaining the highest standards of care. We are seeking a passionate Clinical Coordinator to join our team on a full-time basis.

Key Responsibilities
  • Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
  • Handle customer complaints promptly and professionally.
  • Create a professional and welcoming environment for patients.
  • Maintain a clean and well-presented reception and front office area.
  • Assist in the recruitment process and contribute to building a high-performing team.
  • Facilitate the induction and onboarding of new employees, identifying training needs.
  • Provide support, encouragement, and mentoring to team members.
  • Act as a role model to your team members.
  • Collaborate with the PM to drive practice growth, by assisting with local area marketing.
  • Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups.
  • Deliver exceptional patient care, with a focus on new and existing patients.
  • Undertake practice administration activities and maintain high standards.
  • Be flexible to work on reception or in surgery as needed to support practice operations.
  • Participate in WH&S audits and implement recommended improvements within specified timelines.
Requirements
  • Previous experience in dental or healthcare administration preferred.
  • Strong organisational and communication skills.
  • Demonstrated ability to work effectively in a team.
  • Commitment to delivering outstanding patient care.
  • Proficiency in office software and practice management systems.
", "lang_code": "en"}

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