Customer Service Representative
1 week ago
We are seeking a Customer Service Representative to be the welcoming face of our park. As a key member of our team, you will provide exceptional guest experiences and ensure seamless check-in and check-out processes.
Responsibilities- Deliver outstanding customer service to guests, responding promptly to their needs and resolving any issues in a professional manner.
- Process guest arrivals and departures, accurately using our park's booking system to manage accounts and maintain up-to-date records.
- Coordinate with our Housekeeping team to track accommodation readiness and ensure a smooth stay for our guests.
- Provide valuable information to guests about our property and local attractions, enhancing their overall experience.
- Perform day-to-day office administration tasks, maintaining accurate records and ensuring efficient operations.
- Previous Front Office experience within the hospitality industry.
- Passionate about delivering exceptional Guest experiences.
- Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
- Excellent communication and interpersonal skills.
- Ability to handle cash transactions accurately.
- Strong organizational skills and attention to detail.
- Enthusiastic and positive attitude.
- Flexibility to work weekends, public holidays, and evenings as needed.
- Current drivers license essential.
- Discounted accommodation at over 300 G'day Group holiday parks nationally.
- Discounts with our G'day Rewards Partners.
- Service recognition awards.
- Access to Employee Assistance Program.
- Internal promotions and opportunities.
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