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Technical Competency Specialist

3 weeks ago

City of Greater Geelong, Australia Hager SE Full time
Job Description

We are currently seeking an experienced Training Manager to join our team based in Victoria for a permanent contract.

The ideal candidate will provide technical support to internal and external stakeholders, focusing on effective sales enablement through the training of staff and customers. They will also be the first point of contact for resolving quality issues.

This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

  • Maintain technical competency through ongoing product familiarisation and collaboration with market managers in relation to specifications and product applications.
  • Be a first point of contact for technical queries from staff and customers.
  • Maintain application competency through ongoing regulation, rules, and standards familiarisation, ensuring deep knowledge of Service & Installation and Wiring rules.
  • Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults.
  • Maintain relations with regulatory representatives, inspectors, power authorities, and standards committee members where appropriate.
  • Provide critical review of warranty claims and work with market managers to resolve sales risks.
  • Develop and maintain onboarding training plans for new sales staff and implement training programs with internal and external stakeholders.
  • Collaborate with Market Managers and Product Specialists to develop effective training tools.
  • Develop and maintain professional and customer service approaches to all technical and application queries through ongoing feedback.
  • Collaborate with the Marketing team to ensure ongoing learning of technologies and products, their application, features, and benefits.
  • Share and educate Project services team and value adders on product applications, product limitations, and after-sales issues.
  • Utilise CRM to document customer-related technical or product issues.
  • Build and maintain a technical knowledge database.