Complaints Manager

Customer Relations ManagerThis role is responsible for leading a team of customer service specialists and collaborating with various departments to address issues that generate complaints.The Customer Relations Manager will act as the subject matter expert for complaint handling, managing and developing the customer experience and complaints team...

Complaints Management Leadership RoleAbout the PositionThis role involves leading and implementing a comprehensive complaints management process across the organization. You will be responsible for designing, implementing, and maintaining this process to ensure that it is effective and efficient.You will also oversee the end-to-end management of complaints...

About the Job\The ideal candidate will be an inspiring and energetic leader with a passion for change, who can design, implement and maintain a Sportsbet-wide complaints management process.\Key responsibilities include:\Driving ownership and understanding of the complaints management process across SportsbetOverseeing the end-to-end management of complaints...

Complaints Management Leadership PositionOur goal is to make Sportsbet the best place to work, with a focus on career development and employee well-being.This role involves leading a team in managing customer complaints and developing strategies to optimize performance.The Job ResponsibilitiesYou will be responsible for:Designing and implementing a...

Role OverviewThis is an exciting opportunity for a skilled professional to join our Complaints and Assessment Services Unit as a Triage Coordinator. In this role, you will be responsible for coordinating the triage and allocation of complaints and notifications across the unit, as well as providing guidance and technical expertise to team members.You will...

Job Description: We are looking for a highly skilled Complaint Resolution Manager to join our team. In this role, you will be responsible for managing complaints lodged through an external dispute resolution body or a tribunal and working with internal and external stakeholders and customers to resolve the complaint fairly.About the Role:You will work within...

Senior Customer Resolution Manager RoleAbout UsWe are united behind our purpose to bring excitement to life for our customers. Our commitment is to over-deliver through fun, challenging the status quo and living our values.We are a significant contributor to the Australian economy through racing and sporting codes, committed to having a positive impact in...

Job SummaryWe are looking for a highly skilled Senior Manager to lead our complaints management function and drive continuous improvement across the organization.About the RoleAs a Senior Manager, you will be responsible for:Designing and implementing a comprehensive complaints management processDeveloping and maintaining relationships with stakeholders to...

Complaint Resolution ManagerThis role is crucial in fostering a culture of risk awareness, driving process improvements, and maintaining operational integrity across the organisation.The successful candidate will have expertise in client complaints management, including conducting root cause analysis and implementing effective service recovery...

**Job Title:** Service Excellence Investigator**Job Type:** Full-time**Reports to:** User and Service Excellence Partner**Location:** [Insert location]**About the Role:**We are seeking a highly skilled Service Excellence Investigator to join our Operational Excellence group. The successful candidate will be responsible for investigating and resolving...