Customer Growth Partner

8 hours ago

Sydney, New South Wales, Australia beBeeRelationship Full time $150,000 - $160,000
Customer Relationship Specialist

This is a multi-faceted role that requires partnership with internal teams and stakeholders to drive client success. Our ideal candidate will have a passion for building strong relationships and driving business growth.

Sydney-based fintech company seeks a Customer Relationship Specialist to build long-term, strategic partnerships with clients and ensure their needs are met. Key responsibilities include:

  • BUILDING STRONG RELATIONSHIPS WITH CLIENTS TO DRIVE GROWTH AND INCREASE SATISFACTION.
  • UNDERSTANDING CLIENT NEEDS AND GOALS TO DEVELOP EFFECTIVE SOLUTIONS.
  • DEFINING AND EXECUTING SUCCESSFUL ONBOARDING PROGRAMS FOR CLIENTS.
  • MONITORING CLIENT USAGE AND PROVIDING DATA-DRIVEN INSIGHTS TO IMPROVE CUSTOMER EXPERIENCE.
  • MANAGING ONGOING GOVERNANCE, CONTRACTUAL COMMITMENTS, AND BUSINESS REVIEW REQUIREMENTS.

In order to be successful in this role, you will need to have:

  • 2-3 years of payments industry experience.
  • PROVEN EXPERIENCE IN CUSTOMER SUCCESS, RELATIONSHIP MANAGEMENT, OR A SIMILAR ROLE IN A BANKING, PAYMENTS, OR B2B FINTECH ENVIRONMENT.
  • WORKING KNOWLEDGE OF ASIC-REGULATED AUSTRALIAN FINANCIAL SERVICES LICENSE FOR THE OPERATION OF A NON-CASH PAYMENT PRODUCT.

This role offers a unique opportunity to work in a dynamic and fast-paced environment, driving business growth and customer satisfaction.

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