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Retail Sales Associate

2 months ago

Gold Coast, Queensland, Australia Spendless Shoes Full time
About Spendless Shoes

We are a leading footwear retailer with over 30 years of experience in providing high-quality shoes to millions of happy Australians. With over 200 convenient stores and a team of 1,000 dedicated employees, we strive to deliver exceptional customer service and create a warm and welcoming shopping experience for our customers.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Assistant. As a key member of our sales team, you will be responsible for creating a positive and engaging shopping experience for our customers, exceeding their service expectations, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Sales: Meet or exceed sales targets by providing legendary customer experiences, identifying sales opportunities, and promoting our products effectively.
  • Store Presentation: Maintain exceptional store presentation, ensuring that our stores are clean, organized, and visually appealing.
  • Additional Sales: Sell Value Add Products (VAPs) and accessories to customers, increasing average transaction value and driving sales growth.
Requirements
  • Customer Service Skills: Strong customer service skills, with the ability to respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication Skills: Excellent communication skills, with the ability to work effectively with customers, colleagues, and management.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.
  • Fashion Knowledge: Passion for fashion and footwear, with knowledge of current trends and styles.
  • Retail Experience: Previous experience in a retail or hospitality environment, with a strong understanding of customer service principles and sales techniques.
What We Offer
  • Further Career Opportunities: Opportunities for career growth and development, with a focus on promoting from within.
  • Staff Discount: 30% discount on all Spendless Shoes products, including shoes, accessories, and clothing.
  • Reward and Recognition: Regular recognition and reward programs, acknowledging and celebrating individual and team achievements.
  • Referral Program: Referral program, encouraging employees to refer friends and family to join our team.