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Senior IT Services Expert

7 days ago

Melbourne, Victoria, Australia Tata Consultancy Services Full time

**Mission Critical Support**

We're looking for an experienced Senior Desktop Support SME to join our team at Tata Consultancy Services. As a Senior Desktop Support SME, you'll play a critical role in ensuring our senior leaders and key stakeholders have access to reliable technology solutions.

Your expertise will be crucial in providing high-quality technical support, identifying and resolving complex issues, and implementing efficient solutions that meet our client's needs.

You'll work closely with cross-functional teams to analyze and resolve technical issues related to end-user devices and applications.

As a Senior Desktop Support SME, you'll be responsible for:

  • Providing expert-level technical support for desktop and laptop hardware, software, and peripherals
  • Identifying and resolving complex technical issues related to system configuration, software, and COTS applications
  • Collaborating with internal stakeholders to develop and implement technical solutions that meet client requirements
  • Staying up-to-date with emerging trends and technologies to enhance your skills and knowledge
  • Developing and maintaining relationships with vendors and partners to ensure seamless integration and support

**What You'll Bring**

To be successful in this role, you'll need:

  • At least 10 years of experience in a technical support role, preferably in a leadership position
  • Strong working knowledge of operating systems, including Windows 10 & 11 and Apple (iOS)
  • Proven ability to troubleshoot complex technical issues and identify root causes
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box
  • Experience working with ITSM tools, such as ServiceNow