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Business Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at Great Southern Bank. As a Business Analyst, you will play a key role in strengthening front-line accountability for risk management, providing thought leadership, advice, and challenge in the management of risks, obligations, and controls.
Key Responsibilities- Conduct incident investigations, including root cause analysis and validation of fixes.
- Work with stakeholders and subject matter experts to define and document the scope of the remediation activity, including impact period, products, systems, etc.
- Develop a remediation methodology to appropriately compensate impacted customers.
- Collaborate with data analysts to ensure accurate identification of impacted customers and correct application of the remediation methodology.
- Draft customer communications to explain what has happened and how we are fixing it.
- Work with operations teams to facilitate customer payments and ensure proper reconciliation of these activities.
- Take ownership of risks and issues that arise across the remediation delivery lifecycle and ensure that controls are being implemented.
- Provide input into management reporting, including period updates and provision requests.
- Contribute to our continuous improvement activities, generating ideas and options for how we can work more efficiently and optimize outcomes for our customers.
- 3+ years of experience in a comparable role in financial services customer remediation.
- In-depth retail banking product knowledge.
- Proficiency in defining problem statements, root cause analysis, process mapping, control implementation, delivering system change, and process improvement.
- Demonstrated ability to effectively manage, prioritize, and implement change.
- Ability to build strong working relationships at all levels and influence key value chain stakeholders to promote effective incident management and compliance.
- Awareness of related industry and governance standards.
- Relevant tertiary qualification in Project Management, Business, Finance, or Risk Management.
At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging, are valued, connected, and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences, recognizing the benefits they bring to our work, our communities, and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
