Engine Field Service Technician

3 weeks ago

Emerald, Australia Cummins Full time

Job Summary

We are seeking a skilled Engine Field Service Technician to join our team at Cummins. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.

Key Responsibilities:

  • Engage customers in a courteous and professional manner.
  • Anticipate and ensure prompt and efficient attention to customer needs.
  • Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs.
  • Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identify additional service opportunities with customer.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Requirements:

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience

About Cummins

Cummins is a global power leader that designs, manufactures, distributes and services a broad portfolio of power solutions. Our power solutions are sold in approximately 190 countries and include electric power generation systems, diesel and natural gas engines, and powertrain related component products.

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