Training and Development Specialist

3 weeks ago

Tamworth, New South Wales, Australia Frontline Recruitment Full time

Company Overview

Frontline Recruitment is a leading retail and consumer products specialist, dedicated to delivering exceptional customer experiences. Our mission is to empower our team members to provide top-notch service, while fostering a culture of high performance.

Salary and Benefits

We offer a competitive salary package, aligned with MECA rates, plus wellness and CPD allowances. This comprehensive compensation reflects our commitment to attracting and retaining top talent.

Job Description

As the Store Training & Development Lead, you will play a pivotal role in shaping our store's culture and driving customer satisfaction. Your primary responsibility will be to ensure seamless onboarding processes for new team members, equipping them with the knowledge and skills needed to excel in their roles.

  • Onboarding and Induction: You will oversee and facilitate the onboarding process for new team members, ensuring they acclimate quickly and effectively.
  • Product Training Programs: You will design and lead comprehensive training sessions focused on both existing and emerging product categories, empowering the sales team to confidently demonstrate and sell.
  • Customer Service Excellence: You will model and coach exemplary customer service standards throughout the entire sales process, inspiring the team to exceed customer expectations at every opportunity.
  • Training Resources: You will leverage all available training materials, tools, and resources to ensure the team is well-prepared and informed.
  • Collaborative Operations: You will work closely with your colleagues to support the smooth execution of day-to-day store operations, fostering a collaborative environment that drives outstanding results.

Required Skills and Qualifications

To succeed in this role, you will need excellent communication and leadership skills, as well as the ability to motivate and inspire a dynamic team. Your strong understanding of retail operations and customer needs will enable you to create tailored training programs that drive business growth and customer satisfaction.

Estimated Salary: $85,000 - $95,000 per annum

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