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Senior Business Operations Manager

2 months ago

Brisbane, Queensland, Australia Public Sector People Full time

About the Role:

Public Sector People is partnering with a state government department to recruit a Senior Business Support Officer. In this role, you will play a pivotal part in leading and coordinating staff travel planning, operational process management, and governance assurance within the division. Your efforts will ensure compliance with whole-of-government directives, departmental policies, and procedures.

This role requires a strong ability to manage, streamline, and improve travel-related processes while providing exceptional support to the business.

Key Responsibilities:

  • Lead and manage staff travel planning and governance assurance processes, ensuring alignment with regulatory requirements, whole-of-government directives, and departmental policies.
  • Execute travel bookings and process travel claims, with the ability to manage overflow and peak processing as needed.
  • Develop, implement, and review systems and processes to achieve best practice standards for staff travel and other business support functions, including exploring new travel system options.
  • Liaise with internal stakeholders to evaluate and improve business process performance.
  • Provide clear and concise briefs, communications, and guidance related to staff travel and other business support functions.
  • Deliver timely and accurate reporting for monitoring and managing costs and other business support activities.
  • Work independently, using initiative to resolve issues and contribute to a positive and inclusive workplace culture.

Successful Candidate Criteria:

  • Experience in ensuring travel directive and policy compliance, particularly within Queensland Government, is highly desired. However, substantial comparable experience will also be considered.
  • Knowledge of or experience with travel and expense management systems (e.g., CTM/Serko, ExpenseMePro, Fraedom, or similar) is advantageous.
  • A well-rounded background in operational and business support will be viewed favourably.
  • The ability to start within a short timeframe is critical.

This role is a temporary engagement with the potential for further extension.