Senior Transfer Agency Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $150,000

Job Overview: We are seeking a senior professional to lead our transfer agency operations in Australia. The successful candidate will provide leadership, guidance, and direction to operations teams.

Main Responsibilities:

  • Provide strategic direction and operational oversight to ensure seamless client experiences
  • Mentor and support team leaders and staff to drive performance excellence
  • Collaborate with cross-functional teams to implement best practice target operating models
  • Conduct performance reviews and develop team members to drive retention strategies
  • Support the effective allocation of clients and deliverables across operations teams
  • Partner with CRM teams to ensure smooth client relationship management
  • Lead transition meetings with CRM teams
  • Oversee the performance and service delivery of offshore partners
  • Contribute to operational projects and initiatives in partnership with senior leadership
  • Review and approve incident reporting
  • First-level escalation for client enquiries

Required Skills and Qualifications:

  • Tertiary qualification in business, commerce, or finance discipline
  • Experience with offshoring processes and transformation
  • At least 5 years' operational experience in unit registry
  • Proven experience in managing teams and client relationships

About Us: As a leading fund administration and middle office solutions provider, we offer the freedom to be a positive disruptor and turn big ideas into bold realities.

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