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Delivery Solutions Architect Manager

2 months ago

Sydney, New South Wales, Australia Databricks Full time
About the Role

We are seeking an experienced Delivery Solutions Architect Manager to lead our post-sales technical strategy for our largest Enterprise customers in APJ. As a key member of our team, you will be responsible for building and leading a team of Delivery Solutions Architects to achieve customer, company, and team goals.

Key Responsibilities
  • Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals
  • Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode
  • Keep your team ahead of the technical curve by maintaining advanced knowledge of the technology stack and advising customers on the best use of it in their architecture
  • Assign accounts and distribute work across individuals for optimal customer coverage and team balance
  • Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology
  • Build relationships and partner with Sales, SA, SSA, and professional services teams to accelerate customer growth
  • Work with cross-functional teams to reduce customer risk and help your team with escalations while removing blockers
  • Lead team activities to monitor customer progress and forecasted growth
  • Provide input to grow and improve internal processes
  • Maintain a robust hiring pipeline at all times
Requirements
  • 10+ years of successful experience in customer-facing technical GTM roles
  • Proven SaaS delivery experience in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI, or Data Science
  • 2+ years of experience building and leading technical post-sales teams, including hiring, on-boarding, and enablement
  • Trusted advisor to technical executives that guide strategic data project delivery decisions
  • Lead a team through best practices for architecture discussions and use case go-lives
  • Experience creating project, execution, and customer growth strategy plans
  • Proven ability to build and maintain a positive team culture, while driving cross-functional collaboration with supporting adjacent internal teams
  • Experience in delivery and deployment of workloads into production
About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI.