Customer Service Representative
4 weeks ago
Our Customer Service Officers are the backbone of our business, providing essential services such as Reception, Merchandising, and sales to our members, casual users, and potential new members in accordance with our established operational routines and procedures.
The primary responsibility of our Customer Service Officers is to deliver exceptional services to our customers, ensuring it aligns with our Mission, Vision, and Values.
Key areas of responsibility include:
- Providing excellent customer service to all customers, both in person and over the telephone
- Applying sound cash handling principles and using Point of Sale (POS) systems
- Providing customers inquiring about memberships with information and having the knowledge to sell memberships when a person joins or renews
- Promoting the centres' services and programs to customers and accepting customer bookings and enrolments
- Developing and maintaining good working relations with customers
- Promoting and exercising good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures
- Flexibility to work on weekends is essential for this role
Skills & Attributes
- Positive, friendly, helpful, and energetic work style
- Computer literacy, familiarity with software packages, and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check
Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.
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