Customer Service Manager ANZ

1 week ago


Ringwood, Victoria, Australia Mondelez International Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to lead our team in Australia. As a key member of our customer service organization, you will be responsible for maximizing our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes across the customer service team.

Key Responsibilities
  • Lead the on-shore (Australia-based) and off-shore customer service teams
  • Own the order fulfillment process, respecting customer segment and channel mix
  • Collaborate cross-functionally to ensure service is maximized when challenges arise
  • Use appropriate tools and processes to deliver efficient order management
  • Support the effective management of new product introductions and product withdrawals to maximize sales and minimize write-offs
Requirements
  • Proven leadership capability in a similar environment
  • A customer-facing role within customer service, logistics, or sales
  • Experience in an order-to-cash environment (ideally FMCG/CPG environment)
  • High-level SAP competence
  • Experience in EDI technology
  • Good numerical, analytical, and logical reasoning skills
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong digital acumen preferred
About Us

Mondelēz International is a global snacking powerhouse with a portfolio of iconic brands and a commitment to empowering people to snack right. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities, and distribution activities around the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Ringwood, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're dedicated to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers, and we're committed to making a positive impact on the communities we serve.About the RoleRole Type: Permanent, full-timeRole Location: ANZ Eastland Branch, Eastland Shopping Centre,...


  • Ringwood, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers, and we're driven by a passion for delivering exceptional customer experiences.About the RoleRole Type: Permanent, full-timeLocation: ANZ Eastland Branch, Eastland Shopping Centre,...


  • Ringwood, Victoria, Australia Mondelez International Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our team in Australia. As a key member of our customer service team, you will be responsible for maximizing our case fill rate to customers by coaching and developing team members, defining work, and supporting the development of best practice processes.Key...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands, including Cadbury Dairy Milk, Oreo, and Toblerone.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our on-shore and...


  • Ringwood, Victoria, Australia Mondelēz International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a presence in over 150 countries. We empower people to snack right by providing a wide range of iconic and local brands.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our onshore and offshore customer service teams in Australia and...


  • Ringwood, Victoria, Australia Mondelez International Full time

    Lead the Future of SnackingMondelēz International is seeking a highly skilled Customer Service Manager to lead our team in Australia and oversee our back-office team in India. As a key member of our order-to-cash process, you will be responsible for maximising our case fill rate to customers by coaching and developing team members, defining work, and...


  • Ringwood, Victoria, Australia Mondelez International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a portfolio of iconic brands such as Oreo, Cadbury, Philadelphia, and Toblerone. We are committed to providing consumers with the right snack, for the right moment, made in the right way.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead...


  • Ringwood, Victoria, Australia Mondelez International Full time

    About Mondelēz InternationalMondelēz International is a leading global snacking company with a rich history and a commitment to innovation. Our mission is to provide consumers with the right snack, for the right moment, made in the right way.We operate in over 80 countries and employ approximately 91,000 diverse and talented employees in our factories,...


  • Ringwood, Victoria, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.Our TeamOur team members are the face of Bunnings, providing a friendly and helpful service to every customer who walks through our...


  • Ringwood, Victoria, Australia Bunnings Full time

    About BunningsBunnings is a leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.Our TeamOur team members are the face of Bunnings, providing a friendly and helpful service to every customer who walks through our...


  • Ringwood, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled and motivated Local Community Consultant to join our team at Medibank. As a key member of our community team, you will play a pivotal role in bringing Medibank products and services to your local community.As a Local Community Consultant, you will be responsible for delivering exceptional customer service and...


  • Ringwood, Victoria, Australia Medibank Full time

    Transforming Healthcare through Exceptional Service At Medibank, we're driven by a clear purpose: to deliver better health outcomes for our customers, patients, and community. We're committed to fostering a culture of innovation, diversity, and inclusivity, where every individual can thrive. About the Community Team: Our Community Team is dedicated to...


  • Ringwood, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly skilled and motivated Local Community Consultant to join our team at Medibank. As a key member of our community team, you will play a pivotal role in bringing Medibank products and services to your local community.As a Local Community Consultant, you will be responsible for delivering exceptional customer service and...


  • Ringwood, Victoria, Australia Medibank Full time

    Transforming Lives through Better Health At Medibank, we're driven by a clear purpose: to make a positive impact on the health and wellbeing of our customers, patients, and community. We value diversity of thought and encourage our team members to bring their unique perspectives and ideas to the table. As we strive to create a healthier future for all, we...


  • Ringwood, Victoria, Australia Medibank Full time

    Transforming Lives through Better Health At Medibank, we're driven by a clear purpose: to empower individuals and communities to achieve better health outcomes. Our team is passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. We're committed to fostering a culture of inclusivity, diversity, and...


  • Ringwood, Victoria, Australia Slater and Gordon Full time

    About the RoleWe are seeking a highly skilled and empathetic Client Services Consultant to join our National Client Care team at Slater + Gordon Lawyers.As a Client Services Consultant, you will be the first point of contact for our clients, providing exceptional customer service and creating a positive experience from the outset.Our team is passionate about...


  • Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time

    About UsSlater + Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs.Job SummaryWe are seeking a Client Services Consultant to join our National Client Care team. As the first point of contact for clients, you will provide exceptional customer service and create a positive experience for our clients.Key...


  • Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time

    About UsSlater and Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs.Our CommitmentWe strive to create an inclusive workplace that values diversity and ensures equal opportunities for all. Our team members are passionate about delivering exceptional customer service and making a positive impact on our...


  • Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time

    About UsSlater and Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs.Our CommitmentWe strive to create an inclusive workplace that values diversity and ensures equal opportunities for all. Our team members are passionate about delivering exceptional customer service and making a positive impact on our...


  • Ringwood, Victoria, Australia Slater and Gordon Lawyers Full time

    About UsSlater + Gordon Lawyers is a leading personal injury and class actions law firm that prioritizes its clients' needs above all else.Job SummaryWe are seeking a highly motivated and empathetic individual to join our National Client Care team as a Client Services Liaison. In this role, you will be the first point of contact for clients, providing...