Collections Team Lead
2 weeks ago
We are seeking an experienced Collections Team Lead to oversee our credit control management framework, driving team performance and developing talent.
About the Role:
- Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
- Drive team results, achieving KPIs and maintaining quality service standards.
- Serve as the point of contact for collections-related queries and escalations.
- Allocate work, ensuring the portfolio is up to date and performance standards are met.
- Support the implementation of new initiatives and continuous improvement projects.
- Ensure compliance with regulatory requirements and best practices.
- Collaborate with other departments to address challenges and improve operations.
- Oversee account progression to ensure timely actions, including legal proceedings or repossession.
About You:
- Extensive experience in Commercial Collections, ideally with a proven track record of success in this area.
- A background in People Management, with the ability to lead and develop teams.
- Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines, Privacy Act).
- Experience managing specialised portfolios (Hardship, Repossessions, or Legal) is preferred.
- Ability to collaborate effectively with stakeholders at all levels.
- Excellent relationship-building, communication, and phone management skills.
- Resilient, results-driven, and adaptable.
What We Offer:
- A collaborative and flexible working environment.
- Industry leading 26 weeks paid parental leave.
- Variety in your work, with opportunities to develop and grow.
- A positive and supportive team culture.
$120,000 - $150,000 per annum, depending on experience.
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