Customer Experience Specialist

7 days ago

Mandurah, Western Australia beBeeCustomer Full time $60,000 - $70,000
Customer Experience Specialist

We are seeking an experienced and customer-focused professional to join our team as a Customer Experience Specialist.

This is a permanent full-time role, working closely with our experienced team to deliver exceptional service and support to our customers.

Your Key Responsibilities:

  • Process customer orders and manage the end-to-end customer experience.
  • Respond to customer requests, source parts, and follow up on expected time of arrivals (ETAs) for backorders.
  • Provide product-based information where required, supported by our team to build your knowledge and skills.

Requirements:

  • Customer service experience in a trade store/retail environment (desired).
  • Well-developed customer service skills with a 'customer-first' approach.
  • Confidence and experience with computers and Microsoft suites.
  • Clear written and verbal communication skills.
  • Self-motivated, problem-solver, and time management skills.
  • Safety-minded and promote all things safety within our branch.

What We Offer:

  • Competitive permanent salary and incentives.
  • Team member discount card to use at leading retailers.
  • Monday to Friday role for work-life balance.
  • A range of diversity and well-being initiatives.
  • Refer a friend program – earn up to $2000 for each referral.
  • Ability to purchase up to 4 weeks additional annual leave.
  • Discounted offers from over 300 corporate partners.
  • Attractive parental leave policy.
  • Free onsite parking and more.

About Us:

We are a leading supplier of industrial and safety supplies with a national footprint. Our people are at the heart of everything we do, and being part of a large group means endless opportunities to make a difference.

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