Level 1/2 Support Technician

2 weeks ago


Perth, Western Australia OUI Recruitment Full time
Job Summary

OUI Recruitment is seeking a highly skilled and motivated Level 1/2 Support Technician to join our team. As a key member of our IT & Cyber Solutions team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support for customers.
  • Resolve hardware, software, and networking-related issues.
  • Monitor and respond to service desk tickets.
  • Troubleshoot a variety of technical issues.
  • Assist with the deployment, configuration, and maintenance of infrastructure.
  • Maintain and update technical documentation.
Requirements
  • 1+ years of experience in a similar role.
  • Excellent problem-solving skills.
  • Excellent communication skills.
  • Exceptional customer service abilities.
  • Willingness to grow and be open to additional training.
  • Ability to work well in a group or independently.
Technical Requirements
  • Experience with Microsoft 365, Active Directory (AD), and Azure AD.
  • Network Administration (Routers, Switches, WAN, LAN).
  • Experience with Virtual Servers (VMWare, Hyper-V, ESXi).
  • Microsoft 365 experience (migrations, deployments).
  • Cloud experience (Azure).
  • Disaster Recovery experience (Veeam, Datto).
  • Deep understanding of Windows Servers (2016/2019/2022).
  • Certifications are highly regarded (CCNA, AZ-900, MS-900, etc.).


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