Level 1/2 Support Technician
2 weeks ago
OUI Recruitment is seeking a highly skilled and motivated Level 1/2 Support Technician to join our team. As a key member of our IT & Cyber Solutions team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities- Provide Level 1 and Level 2 technical support for customers.
- Resolve hardware, software, and networking-related issues.
- Monitor and respond to service desk tickets.
- Troubleshoot a variety of technical issues.
- Assist with the deployment, configuration, and maintenance of infrastructure.
- Maintain and update technical documentation.
- 1+ years of experience in a similar role.
- Excellent problem-solving skills.
- Excellent communication skills.
- Exceptional customer service abilities.
- Willingness to grow and be open to additional training.
- Ability to work well in a group or independently.
- Experience with Microsoft 365, Active Directory (AD), and Azure AD.
- Network Administration (Routers, Switches, WAN, LAN).
- Experience with Virtual Servers (VMWare, Hyper-V, ESXi).
- Microsoft 365 experience (migrations, deployments).
- Cloud experience (Azure).
- Disaster Recovery experience (Veeam, Datto).
- Deep understanding of Windows Servers (2016/2019/2022).
- Certifications are highly regarded (CCNA, AZ-900, MS-900, etc.).
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