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Assistant Manager, Perth CBD
2 months ago
We are seeking an experienced Assistant Manager to join our Emerging Corporate Team in Perth. As a key member of our team, you will play a critical role in helping to acquire, grow, and retain a quality portfolio of customers.
Key Responsibilities- Partner with Relationship Managers to support customer service, compliance, processes, systems, and governance.
- Maintain a well-managed portfolio compliant with all relevant policies and procedures.
- Develop and maintain a detailed understanding of customer business and financial needs.
- Provide solutions to account maintenance and simple customer requests.
- Support the Relationship Manager with management of a portfolio of SME customers.
- Collaborate with Product Partners and other stakeholders to fulfill customers' needs.
- Engage specialist teams when required.
- Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
- Portfolio Management: The selection, prioritization, and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end-user outcome.
- Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're a diverse bunch at ANZ, with a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
