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Assistant Store Manager

2 months ago

Gold Coast, Queensland, Australia Johnny Bigg Full time
About Johnny Bigg

Johnny Bigg is a leading menswear brand in the retail industry, committed to delivering affordable, sharp fashion to the style-conscious guy. Our philosophy is centered around creating a good story every night, and we believe in developing and growing our team to achieve exceptional results.

Job Summary

We are seeking an experienced Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people-first culture that prioritizes succession and retention.

Key Responsibilities
  • People:
    • Create and maintain a people-first culture that values development, collaboration, transparency, and open communication.
    • Lead, coach, and support the store team to achieve people, performance, planning, and operational goals.
    • Provide regular and effective feedback that prioritizes professional development and internal progression in a professional and people-first manner.
  • Performance:
    • Ensure the team delivers an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
    • Drive and maintain sales performance within the store in line with retail goals, budgets, and KPIs.
    • Support the Store Manager to plan and execute VM guides to the VM guideline standard.
    • Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
    • Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave.
What We Offer

We are passionate about our people and offer a fun, inspiring, and challenging environment. Our incentive program is rewarding, and we provide frequent support, feedback, and high-level communication with your Area Manager and State Manager. We also offer mentoring, training, and development to support you on this journey.