Front Desk Customer Service Representative

2 days ago

North Lismore, New South Wales, Australia beBeeCustomer Full time $52,000 - $83,000
Telephonist Position Overview

We are seeking a highly skilled and experienced Telephonist to join our team. As the primary point of contact for all phone enquiries, this role plays a crucial part in maintaining a positive reputation for our organization.

The ideal candidate will possess exceptional customer service skills, with the ability to manage incoming calls and enquiries efficiently. They will also be responsible for directing callers to the appropriate person or department, ensuring their interaction is consistently positive.

Key Responsibilities:

  • Manage incoming calls and enquiries with excellent customer service skills
  • Direct callers to the appropriate person or department
  • Ensure a positive caller experience through attentive listening and efficient call handling

Requirements:

  • Experience working with a Multiline Phone system or managing a busy reception desk
  • Proven track record of delivering excellent customer service in a fast-paced environment

Benefits:

  • Restaurant discounts
  • Accommodation discounts
  • Spa treatment discounts
  • Opportunities for professional development and recognition

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