Support Team Manager
6 days ago
MyCareer+ seeks a talented Support Team Manager to lead our customer support and logistics teams, driving exceptional results and fostering a culture of excellence.
This is a unique opportunity to leverage your expertise in customer support, AI-powered tools, and process optimization to drive business growth and customer satisfaction.
Main Responsibilities:
- Customer Support: Manage a global support team, leveraging AI-driven tools to enhance efficiency and customer satisfaction.
- Process Improvement: Continuously evaluate and refine existing processes to ensure seamless operations, collaborating closely with supply chain teams.
- Team Development: Scale the team to meet growing demands, overseeing scheduling, training, and development initiatives.
- Performance Tracking: Develop systems to track team performance, identify areas for improvement, and drive data-driven decision-making.
Requirements:
- Proven experience managing cross-functional teams and driving business growth.
- Expertise in AI-powered tools, global logistics management, and process optimization.
- Strong leadership, communication, and problem-solving skills.
- Proficiency with platforms like Zendesk or Freshdesk, as well as logistics tools.
- Prior experience in B2C businesses and startup environments is highly valued.
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