Logistics Operations Specialist
5 days ago
We are an Australian-owned transport and logistics business delivering to Australia and New Zealand. Our mission is to transform our operations and strive towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
Our VisionWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Job DescriptionWe are seeking a highly motivated Logistics Operations Specialist to join our team in Toowoomba. As a key member of our team, you will provide general administration, data entry, and office support where required. You will also be responsible for providing timely, accurate, and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
You will utilise multiple freight systems to track deliveries and resolve customer queries. Strong data entry skills are highly desirable for this role. Additionally, you will handle each customer interaction with empathy and resilience, adapting to diverse needs and situations. You will also educate customers on how to use our self-service platforms effectively.
In this role, you will be responsible for stock management, ensuring sufficient supplies of all resources and equipment. You will also scan and file office work and documentation, handling sensitive information in a responsible and compliant manner.
Required Skills and Qualifications- A high attention to detail
- Strong Data Entry Skills
- A sense of empathy and a passion for Customer Service
- The ability to prioritise tasks efficiently
- A strong attention to safety
- A competitive salary above industry standards: $65,000 - $75,000 per year
- Upskilling, training, mentoring, and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- An inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.
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