Sales and Service Consultant

2 weeks ago

Roma, Australia beBeeCustomerOriented Full time $98,765 - $123,456
Role Summary

This is a customer-facing position where you will provide outstanding levels of sales and service to support customers via face-to-face interaction and inbound & outbound calls with everyday banking enquiries, account openings and/or processes.

Responsibilities:
  • Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as privacy and FSRA as well as underwriting guidelines.
Requirements:
  • Experience in delivering high-quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written and verbal).
  • Demonstrated ability to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.
  • Computer literacy and navigation skills.
Benefits:
  • A career with exceptional growth potential within a culture of purpose and belonging.
  • A range of benefits and support resources to create a healthy work-life balance.
  • Tools that enable remote work to support flexible work arrangements whenever possible.
  • Opportunities to grow and develop within the ANZ Group which operates in almost 30 markets across the globe.
  • A commitment to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect.

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