Ophthalmic Applications Consultant, Eye Care Innovator
6 days ago
At AU21 Alcon Laboratories (Australia) Pty Ltd Company, we are driven by our commitment to delivering innovative eye care solutions that make a meaningful impact on people's lives.
Clinical Applications Specialist Role OverviewWe are seeking a highly skilled Clinical Applications Specialist to join our team. In this role, you will be responsible for providing technical and clinical training, education, and ongoing support to customers, ensuring they have the necessary skills to utilize our products effectively.
Key Responsibilities- Deliver comprehensive training programs to surgeons and operating room staff on the approved use of Alcon's Cataract and Refractive Surgical Device products.
- Provide expert clinical application support to customers through on-site and remote interactions, offering scientific and technical information on product usage.
- Evaluate and ensure successful implementation of equipment and software upgrades at clinical sites.
- Maintain accurate documentation of site visits via a standardized reporting mechanism within 48 hours of completion.
- Identify and report adverse events and device deficiencies to Medical Safety in accordance with company protocol.
- Address inquiries related to unapproved uses of technologies and provide clear guidance.
- Collaborate with Field Service Engineers to troubleshoot issues and resolve customer concerns.
- Bachelor's degree in Science, Optometry, or Orthoptics; Master's degree preferred.
- Minimum two years of experience in related roles or equivalent relevant experience.
- Preferred three+ years of ophthalmology/medical device experience in clinical, sales, or marketing positions.
- Fluency in English.
- Australian work rights.
As a valued member of our team, you can expect a competitive compensation package, opportunities for career growth, and a collaborative culture that values diversity and inclusion. Join us in shaping the future of eye care and contributing to cutting-edge advancements in eye health.
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