Business Systems Analyst

1 month ago

Sydney, New South Wales, Australia MBC Recruitment Full time

Job Title: Business Analyst

Job Summary:

We are seeking an experienced Business Analyst to join our team at MBC Recruitment. The successful candidate will work as part of a multi-disciplinary team responsible for digital product definition, design, development, implementation, and delivery.

Key Responsibilities:

  • Review and analyse business intentions, services, processes, and information needs to identify and document changes for business solutions and enhancements.
  • Consult and negotiate with diverse stakeholders to define, analyse, and document business and customer intentions, services, processes, and information needs.
  • Manage deliverables independently against rapidly shifting priorities to respond to internal and external demands.
  • Undertake discovery work with stakeholders, including current and future state analysis, to identify gaps and challenges with the current service delivery.
  • Contribute to customer insights reports and journey maps, as well as solution design deliverables, with the Project Team, including analysis of options.
  • Contribute to Business Case development, including defining, analysing, and documenting detailed requirements.
  • Develop strategies for the continuous monitoring, evaluation, and improvement of all aspects of business analysis work using relevant frameworks.
  • Manage and develop stakeholder relationships through effective communication, negotiation, and risks/issues management to define business requirements and trends to enable informed business decisions and service level improvements.
  • Lead the articulation of business requirements and facilitation of business and system solutions.
  • Contribute to the development of project plans, including implementation plans, requirement gathering, specifications, change management, user acceptance testing, training, to facilitate the successful achievement of business initiatives and strategic goals.
  • Provide plain language advice on technical issues to non-technical audiences.

Requirements:

  • Over 5 years of experience as a Business Analyst.
  • Business analysis skills and experience in detailed analysis and understanding of functional requirements and business process documentation, including tracking of functional and process changes.
  • Strong experience in customer experience and human-centred design thinking, particularly with customer profiling and journey mapping work.
  • Consulting and negotiating with diverse stakeholders, including vendors, and driving outcomes within acceptable costs and timelines. The role may require onsite engagement with stakeholders.
  • Distilling business needs to identify fit-for-purpose options.
  • Keeping across changing technologies, business processes, and industry best practices.
  • Managing deliverables independently against rapidly shifting priorities to respond to internal and external demands.
  • Extensive experience in using Atlassian toolset, including JIRA, Confluence, and Portfolio.
  • Demonstrated ability to work independently as well as in a team environment and success with meeting deadlines under pressure.
  • Demonstrated problem-solving abilities as well as good negotiation skills and business acumen.
  • An understanding of Testing Methodology and processes with working experience in Waterfall and Agile methodology.
  • Ability to achieve successful outcomes through collaborative and cooperative means.
  • Ability to quickly develop an understanding of the project, its environments, and related issues.
  • Demonstrated ability to work within tight project timeframes.

Essential Criteria:

  • Reference checks.
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
  • Rights to Work in Australia.

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