Customer Service Representative

1 week ago

Brisbane, Queensland, Australia beBeeService Full time $45,000 - $70,000

We are seeking a skilled and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for guests, handling inquiries, reservations, confirmations, and cancellations with efficiency and accuracy.

Key Responsibilities
  • Manage bookings across the resort, ensuring seamless guest experiences.
  • Provide up-to-date information on hotel facilities, services, packages, and specials to guests.
  • Ensure accurate updates of guest records and reservation details.
  • Offer exceptional customer service, enhancing guest satisfaction and loyalty.
Requirements

To succeed in this role, you should possess:

  • Previous experience in a customer-facing or reservations role.
  • Excellent communication and interpersonal skills.
  • Able to multitask while maintaining attention to detail.
  • Immaculate presentation and grooming standards.
  • A passion for sales and promotion.
  • High level of creativity with local knowledge.
  • Strong attention to detail and commitment to guest satisfaction.
  • A proactive, 'can-do' attitude with a friendly and outgoing personality.
Benefits

As part of our team, you'll enjoy:

  • 30% discount off food and beverage at partner properties worldwide.
  • Generous accommodation discounts at over 4,500 properties across 110 countries.
  • Professional training and development through our Academy.
  • Opportunities for work, travel, and promotion within our brand.
  • A commitment to diversity and inclusion.
About Us

We are a leading hospitality group, dedicated to providing exceptional experiences for our guests. Join us and be part of a dynamic team that values ambition, opportunity, and community.

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