Training and Quality Assurance Specialist

1 week ago

Sydney, New South Wales, Australia beBeeQuality Full time $63,000 - $84,000

**Job Title:** Training and Quality Assurance Specialist

At the heart of this role is designing, developing, implementing, and running training programs that fuel business success. As a key member of our Customer Care department, you will play a crucial part in shaping our customer experience.

**Key Responsibilities:**

  • Identify organizational training needs and create initiatives to enhance existing programs.
  • Develop engaging training content for various teams within the company.
  • Present training content directly or supervise trainers and other staff members.
  • Analyze customer service metrics and their correlation with support team performance.
  • Contribute to improving customer experience both internally and externally.

**Requirements:**

  • Intermediate typing and computer skills.
  • Familiarity with industry terminology.
  • A good working knowledge of Microsoft Office.
  • Customer Service Experience (essential).
  • Training Certificate (desirable).

**Benefits:**

  • A dynamic and supportive work environment where you can grow your skills and make a real impact.
  • An inclusive, fun, and supportive team culture.
  • A range of health and wellness programs to help you stay at your best.
  • Exclusive discounts on products.
  • Career opportunities leading to leadership roles or skill-building across departments.

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