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Digital Transformation Advisor
3 weeks ago
Strategic Client Advisor Role
This is a unique opportunity to develop long-term client relationships and help companies achieve their business goals by creating more human digital experiences.
About the Job:
We are looking for a highly motivated Strategic Client Advisor to join our Enterprise Success team. As a trusted advisor, facilitator, advocate, and coach, you will be responsible for ensuring that customers achieve their strategic business goals and realize value from their partnership.
Key Responsibilities:
- Develop trusted relationships with operational sponsors and executive-level contacts, becoming a trusted advisor on high-impact digital business topics.
- Navigate large distributed organizations and employ change management strategies to ensure successful adoption and leadership advocacy.
- Build data-driven success plans for each step of the customer journey that aligns with clients' key business objectives.
- Map strategic contacts and entities among each of your key accounts to ensure strong penetration for key use cases.
- Increase user adoption across the organization and regularly articulate generated value and ROI.
- Drive renewals to a successful completion and help build upsell strategy in close collaboration with sales teams.
Requirements:
- 5+ years of experience in a high-touch enterprise client success/account management/consulting position.
- Exceptional written and oral communication skills, diplomacy, assertiveness, and influence skills.
- Experience with digital solutions, analytics, A/B testing, and data businesses.
- Experience collaborating closely with sales organizations to achieve business goals and growth.
Why Choose This Career Path?
We believe in creating more human digital experiences. We're a rapidly growing company with a passion for innovation and client success. If you're looking for a challenging and rewarding role, consider this career path as a Strategic Client Advisor.
