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Senior Technical Operations Manager
2 weeks ago
We're seeking an exceptional leader to spearhead our technical support team. As the Senior Technical Operations Manager, you'll oversee a skilled group of field technicians responsible for delivering top-notch, customer-centric technical assistance that consistently meets our service level agreements.
Key Responsibilities:
- Lead and develop a high-performing technical support team
- Coach team members and drive performance through strategic key performance indicators (KPIs)
- Streamline processes and leverage technology to enhance work practices
- Maintain alignment with other technical services teams for optimal service delivery
- Elevate workplace safety and ensure compliance with regulatory standards across all gaming jurisdictions
- Implement new initiatives to boost team efficiency and customer satisfaction
About You:
- Proven leadership experience in a technical or service delivery environment
- Exceptional people management and coaching skills
- Ability to drive operational excellence and continuous improvement
- Familiarity with compliance and safety standards, preferably within the gaming or technology sectors
What We Offer:
- A dynamic, client-focused work environment
- Ongoing training and professional development opportunities
- A collaborative and inclusive team culture