
Training Professional
1 day ago
Job Role:
The role of Training Officer is pivotal in enhancing professional standards within a call centre environment.
About the Position:
This key member of our team will be responsible for developing, delivering, and supporting training programs that drive excellence.
Key Responsibilities:
- Conduct thorough needs analysis to determine staff training requirements and contribute to strategic planning.
- Develop and deliver bespoke training programs aligned with policies, best practices, and industry standards.
- Evaluate staff performance and provide comprehensive reports.
- Collaborate on the development, implementation, and evaluation of training strategies and standards.
- Assess and refine internal training initiatives.
- Establish efficient information management systems to track staff training and assessment.
- Maintain effective communication channels with stakeholders to enhance service delivery outcomes.
Requirements:
- A Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly valued.
Work Arrangements:
- This role operates on a standard working schedule; however, occasional evening shifts may be required.
- Some travel to Brisbane for training may be necessary.
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