Training Professional

1 day ago


Sunshine Coast Regional District, Australia beBeeTraining Full time $79,577 - $104,993

Job Role:

The role of Training Officer is pivotal in enhancing professional standards within a call centre environment.

About the Position:

This key member of our team will be responsible for developing, delivering, and supporting training programs that drive excellence.

Key Responsibilities:

  • Conduct thorough needs analysis to determine staff training requirements and contribute to strategic planning.
  • Develop and deliver bespoke training programs aligned with policies, best practices, and industry standards.
  • Evaluate staff performance and provide comprehensive reports.
  • Collaborate on the development, implementation, and evaluation of training strategies and standards.
  • Assess and refine internal training initiatives.
  • Establish efficient information management systems to track staff training and assessment.
  • Maintain effective communication channels with stakeholders to enhance service delivery outcomes.

Requirements:

  • A Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly valued.

Work Arrangements:

  • This role operates on a standard working schedule; however, occasional evening shifts may be required.
  • Some travel to Brisbane for training may be necessary.


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