Automotive Service Excellence Representative

1 day ago

Cleveland, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

Customer Relationship Management is a vital function in any business, and as an Automotive CRM professional, you will play a key role in delivering exceptional customer experiences.

About the Role

This position is integral to our service team, responsible for ensuring customers are kept informed at every stage of their vehicle servicing. You will be required to liaise with customers and staff to provide accurate advice and options in a fast-paced environment.

Key Responsibilities:
  • Liaise with customers and staff to provide excellent customer service
  • Ensure customers are informed about their vehicle servicing at every stage
  • Provide accurate advice and options to customers
  • Work effectively in a busy service centre
Requirements:
  • A keen eye for detail
  • An honest and reliable work ethic
  • A desire to succeed and self-develop
  • Highly organized
  • Exceptional communication skills and telephone manner
  • A friendly and approachable personality
  • The ability to use Microsoft Excel and Pentana
What We Offer:
  • A competitive salary and commission structure
  • The opportunity to increase income through high performance

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