Housing Support Specialist

18 hours ago

Port Macquarie, New South Wales, Australia New Horizons Full time

At New Horizons, we're passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while improving employee experience and career development opportunities.

We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers.

This role works in partnership with people who are experiencing homelessness, at imminent risk of becoming homeless, and/or living in unsustainable and/or unsafe accommodation. You will collaborate with customers to assist them to secure a safe and affordable place to live, and provide support to set our customers up for long-term success in maintaining their accommodation into the future.

The day-to-day:

  • You will be allocated a caseload of people from diverse backgrounds that you will work closely with.
  • Your customers will be supported to secure stable housing that is safe and affordable.
  • You will also support your customers to access mainstream and specialist services, and to develop meaningful connections with the broader community.
  • Finding solutions or additional supports in response to vulnerabilities such as trauma, abuse, family breakdown, family & domestic violence, mental ill health, substance abuse, cognitive impairment, discrimination, racism, financial difficulties, distrust in some services, and difficulties with navigating the sector.
  • Developing and implementing individual support plans in partnership with your customers.
  • Providing general advice, advocacy and mentoring for your customers.
  • Establishing and maintaining links with the private rental sector and service providers so that housing options are understood.
  • Networking and negotiating with key stakeholders so that you can collaborate with the broader sector.
  • Empowering your customers by promoting independence, physical wellbeing, and informed choice by utilising the principles of person-centred, trauma-informed and strengths-based approaches.
  • Ensuring the accurate and timely completion of a range of admin tasks such as progress notes, customer assessments, and program outcome reports.

About this opportunity:

  • A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
  • Relevant qualification in Community Services, Case Management, Mental Health or Disability or related discipline or equivalent industry experience.
  • Case management experience within the housing/homelessness sector.
  • Experience working with people with complex needs.
  • Great computer skills, including the Microsoft Office Suite and reporting systems.
  • A current NSW Drivers licence and willingness to travel within the local area.
  • Willingness to obtain an Australian Federal Police Check, WWCC, NDIS Screening, and first aid certificate that meet New Horizons employment criteria prior to commencing with us.

We offer:

  • Rostered days off (RDO's)
  • Salary packaging of up to $86,000 per annum
  • Leave loading and superannuation
  • Internal and external learning and development opportunities and workplace mentoring
  • A supportive culture and working environment
  • Employee Assistance Program providing counselling services
  • Ability to sign up for our Fitness Passport program

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