Luxury Service Ambassador

7 hours ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $60,000 - $72,000

As a valued hospitality professional, you will have the opportunity to create lasting relationships with discerning guests and showcase your expertise in delivering exceptional service.

  • You will work collaboratively with colleagues to ensure seamless guest experiences, providing unparalleled levels of care and attention to detail.
  • Share your knowledge of local events, places of interest and restaurants to enhance guest stays, providing a truly personalized experience.
  • Resolve any issues that may arise efficiently and effectively, using feedback to continually improve satisfaction.
  • Maintain the highest standards of discretion, ethics, privacy and confidentiality at all times.
  • Promote hotel services as a brand ambassador, showcasing the luxury experience and exceeding expectations.

To succeed in this role, you will need:

  • Hold an open Australian driver's license, ensuring flexibility and convenience in your role.
  • Display exceptional communication skills, engaging with guests and resolving concerns in a timely and professional manner.
  • Demonstrate effective problem-solving skills, turning issues into opportunities for memorable guest experiences.
  • Showcase strong written and verbal communication abilities, providing clear and concise information to both guests and colleagues.
  • Provide exceptional customer service, striving for excellence in a motivated and results-driven environment.
  • Demonstrate your ability to work under pressure in a fast-paced environment, remaining calm and composed in challenging situations.

In return, you can expect:

  • A supportive and high-performing team environment, where collaboration and camaraderie thrive.
  • Opportunities for mentoring and coaching to develop your skills and advance your career.
  • Complimentary membership to our hotel gym: Fit Collective, promoting wellness and healthy lifestyles.
  • Free duty meal on shift, providing a convenient and enjoyable dining experience.
  • Dry cleaning for work uniforms, ensuring a crisp and professional appearance.
  • Popular hotel perks and discounts on our partner platform, enhancing your lifestyle and savings.
  • Employee discounts across IHG Hotels for accommodation, food and beverage, offering unparalleled value and flexibility.

We offer a range of benefits and opportunities for growth and development, helping you to achieve your full potential.

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