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Customer Experience Ambassador

1 week ago


Council of the City of Sydney, Australia Venues NSW Full time

Venues NSW is a leading agency of the NSW Government, encompassing iconic stadiums and entertainment centres in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. Our network hosts over 5 million people annually at more than 500 events.

We take an integrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment industry, audiences, local businesses, NSW Government agencies and community groups.

The new Sporting Club of Sydney boasts state-of-the-art facilities including strength, cardio and functional training zones, outdoor training terraces, group fitness studios, pools, spas, saunas and cafes.

About the Role

This is an exceptional opportunity for someone who is passionate about delivering premium customer experiences in a brand-new facility.

As the first point of contact for our members and guests, you will go above and beyond to make every visit memorable, creating strong relationships along the way.

You will work closely with our energetic fitness team members as well as sub-clubs including swimming, tennis, squash, golf and childcare services.

About You:
  • You will need excellent communication skills, be a problem-solver with a sense of urgency, and a team player to embed high standards with accountability.
  • Availability is required for early mornings, late evenings, and weekends with flexible options available.

You will be fun, flexible, and have a can-do attitude. We operate to a 7-day roster and initially, positions are casual with a view to become permanent over time.

Minimum Requirements:
  1. 1-2 years of Reception, Concierge or similar Customer Service experience as well as previous experience in payment transactions.
  2. Demonstrated ability to go above and beyond for premium customer experiences.
  3. Competent in technology usage including Microsoft Office Suite, Mindbody (desirable but not essential).
  4. Current First Aid and CPR Certificate (desirable but not essential).

Please note: Applicants must be Australian citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check. Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.