Call Centre Training Expert

As a Strategic Operations Manager at Acxpa, you will have the opportunity to equip yourself with global best-practice contact centre management skills. This comprehensive course is designed for individuals who want to understand the fundamentals that apply to all inbound contact centres.Key TakeawaysYou will learn how to implement a customer service vision,...

Distinguishing ourselves through exceptional customer service is vital for establishing long-term relationships with clients. The Customer Service Phone Essentials training course at Acxpa offers valuable insights and practical techniques to enhance your team's performance in this area.This course explores essential skills like emotional intelligence,...

Job Overview:We are seeking a Call Centre Agent to join our team to provide excellent customer service to our clients. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Handle customer inquiries via phone, email, or in-person.Provide accurate and up-to-date information about...

Job OverviewWe are seeking an experienced Phone Call Handling Specialist to join our team as a trainer. In this role, you will be responsible for delivering live, facilitated training sessions via virtual/online platforms.The successful candidate will have a proven track record of improving customer service skills in call centre environments and possess...

DescriptionOur client provides innovative corporate lighting design solutions.Position Title: Outbound Call Centre Sales x1Location: ThomastownEmployment Type: Full-Time Hours - Monday-Friday. 5 days a week. 9am - 5pm/ 20-38 hours per week, full time/part time permanent positionRequirements:Call centre or sales experience no -- Principals only. Recruiters,...

We are seeking a skilled Production Centre Operator to join our team at Konica Minolta. This role involves managing the day-to-day functioning of the print centre, ensuring high-quality internal and external documents are produced on time.The successful candidate will have previous experience in a similar role or possess relevant skills and qualifications....

Required Skills and QualificationsTo be successful in this role, you will need:Excellent communication skillsAbility to work in a fast-paced environmentExceptional customer service experienceResilience (every call is different; every customer is different)Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)Exceptional...

At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our Operational Performance Delivery team in the Contact Centre is looking for an expert to join our ranks.About the RoleThis role involves applying your expertise in contact centre operations and telephony systems to design, implement, and...

We are seeking a highly skilled Customer Service Expert to join our team in Port Melbourne on a Permanent Part Time basis. The successful candidate will be responsible for providing exceptional phone and email customer service, sales, and support.This is an office-based role where you will work closely with the Customer Service Manager to provide proactive...

Unlock Your Team's Potential with Customer Service ExcellenceIn today's competitive market, delivering exceptional customer service is crucial for businesses seeking to thrive. The Acxpa October 2024 Customer Service Phone Essentials course empowers your employees with the necessary skills to consistently provide outstanding service experiences.This...

In today's fast-paced contact centre environment, effective coaching is crucial for driving performance and enhancing employee engagement.Why Coaching Matters:A well-trained coach can make a significant difference in team performance and overall customer satisfaction.Course Structure:The Acxpa Contact Centre Coaching PRO Course consists of 3 x 3-Hour...

About the Role:The January 2025 Customer Service Phone Essentials course is designed to equip employees with professional customer service skills that can immediately impact your business.This short-duration (3-hour) course focuses on delivering consistently great customer service over the phone, moving beyond traditional clichés.It does not teach scripts...

We are seeking a highly skilled AU Fulfillment Centre Training Manager to join our Amazon Australia team based out of our new Cranbourne Fulfillment Centre.In this role, you will be responsible for managing and working with our workplace process trainers (ambassadors) to deliver high standards of training to our new and existing associate workforce. Your...

Join Our TeamAlfred Health is a vibrant and dynamic organisation, dedicated to delivering high-quality patient care and innovative research.The Switchboard Operator PositionWe are seeking an experienced and skilled individual to join our team as a switchboard operator. In this role, you will have the opportunity to work in a fast-paced environment, providing...

At FinXL, we are seeking a highly skilled Data Centre Infrastructure Expert to join our dynamic team for a 12-month contract. The ideal candidate will have extensive experience in Microsoft technologies.The successful candidate will be responsible for engineering and maintaining Windows Server environments, managing and supporting Active Directory...

Deliver exceptional customer experiences and drive sales growth with our Inbound Phone Sales Essentials training course.About the CourseThis 3-hour course is designed for employees who handle sales-related phone calls. Learn a structured yet natural approach to call handling that encourages employees to build rapport with customers and increase...

March 2025 Contact Centre Management FundamentalsThe Contact Centre Management Fundamentals March 2025 course will be delivered online/virtually via Zoom from the 18th to 21st of March 2025 from 12:30 to 16:30 AEDT (Melbourne, Australia) each day.Cost: $1,897.00 AUD ex GSTThe Contact Centre Management Fundamentals course has an average rating of 5.0 out of 5...

The Customer Service Phone Essentials training course at Acxpa is designed to equip your employees with the skills they need to deliver exceptional customer service over the phone.This comprehensive program covers the core fundamentals of effective communication, conflict resolution, and problem-solving in a call centre setting.Your team will learn how to...

Select how often (in days) to receive an alert:In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands...

In today's fast-paced business environment, delivering exceptional customer service is crucial for building trust and loyalty with clients. The Customer Service Phone Essentials training course at Acxpa helps your team develop the skills they need to excel in this area.This course covers key topics such as active listening, empathy, and clear communication,...