Ongoing Contract

7 days ago

Melbourne, Victoria, Australia beBeeCallTaker Full time $60,000 - $80,000

Job Title: Absentee Call Taker

A highly skilled and dedicated Absentee Call Taker is sought to join our team, responsible for providing exceptional service to internal services clients.

This role involves working independently, responding to calls from absentee employers and volunteers, assessing their needs and determining the best course of action. Key responsibilities include:

- Responding to calls with discretion and care, supporting distressed callers and determining the best course of action to ensure they are supported by management or relevant internal support avenues
- Completing all daily reporting by gathering information from these calls in accordance with established policy and procedure
- Immediately notifying relevant Management teams of any absences or welfare issues impacting staff currently on shift
- Data entry into relevant in-house systems, ensuring all call details are correct and up to date
- Ensuring a consistent and efficient approach to administrative processes
- Ensuring relevant handovers are completed by change of shift.

**Requirements:**

  • Current/previous experience working in a fast-paced call centre environment
  • Previous administration experience in data entry and information management systems (highly desirable) OR tech savvy with the ability to learn and utilise new systems quickly and with ease
  • High attention to detail, with the ability to record information quickly and accurately
  • Excellent written and verbal communication skills
  • Demonstrate high ability to manage time effectively
  • Have the ability to assess each call appropriately, practice discretion and care in providing advice

**What you'll get in return:**

  • Working with a highly recognised organisation
  • Potential for ongoing and permanent employment
  • Fantastic internal services, benefits and support available
  • Competitive hourly rate + super

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