Member Experience Champion

2 weeks ago


Perth, Western Australia beBeeMemberService Full time $54,000 - $74,000

Delivering Exceptional Member Service

We are seeking an experienced professional to provide excellent service to our members, ensuring their queries are resolved efficiently and effectively.

The ideal candidate will possess strong communication skills, both written and verbal, and be able to work independently with minimal supervision.

You will be responsible for providing first call resolution, answering inbound and making outbound calls, responding to portal calls and emails, and liaising with internal stakeholders.

Requirements:

  • 1 year's experience in a customer-facing role
  • Intermediate skills in Microsoft Office Suite
  • Excellent communication and problem-solving skills

Benefits:

Our organization offers a diverse and inclusive workplace, flexibility, paid parental leave, a fun environment, and work perks. If you are passionate about delivering exceptional member service, we encourage you to apply.

What You'll Bring:

A customer-focused attitude, excellent communication and problem-solving skills, and a willingness to learn and adapt to new situations.

Next Steps:

For further information, visit our website at www.capricorn.coop/careers.



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