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Operations Engineer
2 months ago
We are seeking a highly motivated Operations Engineer to join our team at the AWS Facility Operations Center. As a key member of our team, you will be responsible for monitoring and supporting our global data center infrastructure, working closely with onsite technicians to ensure seamless operations.
Key Responsibilities- Respond to and investigate critical infrastructure alarms, ensuring prompt resolution and minimal downtime.
- Monitor the global facility infrastructure platform, identifying potential issues and implementing proactive measures to prevent disruptions.
- Perform change tasks, collaborating with cross-functional teams to ensure smooth execution and minimal impact on operations.
- Provide first-level troubleshooting for assigned tickets and alarms, escalating complex issues to senior engineers as needed.
- Follow established processes, policies, and procedures to ensure compliance and maintain high standards of quality.
- Update records in a timely manner, ensuring accurate documentation of all activities and incidents.
- Project manage small scopes of work, prioritizing tasks and resources to meet deadlines and deliver results.
- Able and willing to work from a computer workstation for 10-hour shifts, supporting a 24x7 environment with rotating day shifts.
We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of inclusion and innovation.
Why Amazon?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, trusted by customers from startups to Global 500 companies. We're committed to delivering the highest standards of safety, security, and customer satisfaction, and we're looking for talented individuals who share our passion for innovation and excellence.
Requirements- University degree or TAFE technical degree/diploma
- Experience with MS Office Suite
- Experience prioritizing tasks effectively
- 2+ years' experience in working in an operations, control/operations center environment
- Experience with small to medium project work
- Experience dealing with ambiguity
- 3+ years work experience
