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IT Operations Engineer

1 week ago

Melbourne, Victoria, Australia LGT – Private Banking und Asset Management Full time

About the Opportunity

We are seeking an experienced Desktop Support Engineer to join our IT team, who will be responsible for delivering exceptional support to our business and clients. The ideal candidate will have a strong background in end-user computing, ITIL service management practices, and experience working with Windows and Microsoft Office suite of products.

The successful candidate will work closely with cross-functional teams to resolve complex technical issues and contribute to project delivery. They will also be responsible for managing Identity and Access Management (IAM), troubleshooting advanced authentication and authorisation issues, and liaising with suppliers for managed printer services.

Requirements

  • ITIL v3 or 4 certification
  • Degree qualification
  • Minimum 4 years' experience working as a Desktop Support Engineer, preferably within financial services
  • Strong skills and demonstrable experience in using and supporting Windows and Microsoft Office suite of products
  • Basic knowledge and understanding of networking concepts
  • Working familiarity with ITIL service management practices
  • Experience using endpoint management (e.g. Microsoft SCCM and InTune) and IT Service Management (e.g. Service Now, JIRA or Ivanti) tools
  • Knowledge of Apple iOS devices, email and messaging (Outlook/Exchange/Teams), as well as Active Directory, GPO, management and troubleshooting