Banking Consultant

3 weeks ago

Erina, New South Wales, Australia ANZ Full time

About Us

We are a leading financial institution dedicated to providing exceptional customer experiences and shaping a world where people and communities thrive.

About the Role

As a Banking Consultant in our Retail Banking division, you will play a key role in delivering a seamless banking experience to our customers. Your primary responsibility will be to meet each customer's end-to-end financial needs, providing personalized solutions and educating them on our digital offerings.

Key Responsibilities

  • Provide exceptional customer service, ensuring customers are satisfied and become strong advocates for our bank.
  • Act as a role model and peer coach, delivering the best possible customer experience and contributing to a significant uplift in customer engagement and advocacy.
  • Participate in and support bank programs and initiatives, ensuring compliance with our policies and procedures.
  • Take responsibility for 'knowing your customer' from a risk perspective, ensuring a secure and compliant banking environment.

Requirements

  • Exceptional customer focus, with retail experience an advantage.
  • Experience in using technology and promoting digital channels, with a working knowledge of different digital platforms.
  • Ability to multi-task and adapt to change and ambiguity, with a willingness to work in a collaborative team environment.
  • Sound understanding of compliance and excellent communication and interpersonal skills.

What We Offer

At ANZ, we provide a range of benefits and flexible working arrangements to support our employees' well-being and career growth. We are committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to succeed.

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