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Operational Excellence Manager

1 week ago

Gold Coast, Queensland, Australia Extend for IT solutions - Full time
About This Role

As an Operational Excellence Manager at Extend for IT solutions, you will be responsible for leading our training and quality initiatives, driving business growth through improved operational processes and maintaining high-quality standards.

Key Responsibilities
  • Develop and implement training programs to enhance employee performance and skill development, leveraging industry best practices and organizational standards.
  • Evaluate team performance, identifying training needs and areas for improvement to optimize operational efficiency.
  • Develop and maintain quality reports, ensuring compliance with established standards and recommending strategies for process enhancement.
  • Conduct performance evaluations, providing actionable insights for improving employee performance and overall team productivity.
  • Lead initiatives to improve operational processes, maintaining high-quality standards and driving business growth.
Requirements
  • A minimum of [5] years of experience in training and quality management, with a proven track record of success.
  • Strong leadership and team management skills, with the ability to motivate and empower employees to achieve exceptional results.
  • Proficiency in creating training materials, analyzing data, and utilizing Microsoft Office applications to drive business outcomes.
  • Excellent knowledge of industry best practices and regulatory requirements, with a strong commitment to maintaining high-quality standards.
  • Good command of the English language, with excellent written and verbal communication skills.