Logistics Service Coordinator

3 days ago

Australia beBeeCustomerCentric Full time $32,000 - $40,000

Optimize Logistics Operations with Exceptional Customer Service

About the Role:

This key position provides crucial support to our Business Manager, focusing on effective communication with drivers and updating systems to reflect real-time information.

The ideal candidate will serve as the liaison between delivery partners and drivers, ensuring a seamless delivery experience for all parties involved.

This is an excellent opportunity for someone looking to develop into a senior administration role with full training provided.

Main Responsibilities:
  1. Provide timely and accurate information in response to driver inquiries
  2. Investigate and monitor routes and driver movements to resolve issues in real-time
  3. Dedicate time to office administration, inspecting and investigating customer queries and partner needs
  4. Utilize a proactive and strategic mindset to deliver exceptional customer service through problem-solving and collaboration
  5. Anticipate daily operations and business needs to ensure efficient day-to-day management
  6. Coordinate trucks and routes with the Business Manager
What You'll Bring:

To excel in this role, you should possess:

  • A customer-centric mindset to drive optimal customer service solutions
  • Strong organizational skills and excellent time management abilities
  • Ability to work well in a team environment
  • High attention to detail and data entry skills
  • Previous experience in a similar role
  • Strong conflict resolution skills

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