Business Administrator and Digital Engagement Specialist

Job Description

The Trainee Business Administration and IT Associate is an entry-level role that aims to enhance the internal operations of the organisation while offering a pathway to develop skills in business administration, IT, and digital engagement.

This role combines office administration, IT systems support, social media management, and recruitment support, making it ideal for someone organised, communicative, and eager to develop technical and operational expertise.

You will contribute to efficient daily processes, provide practical solutions, and support the team in delivering exceptional service to clients with complex needs.

The role involves assisting with client inquiries, managing data, maintaining digital presence, and supporting recruitment and onboarding, all while making operations run better, faster, and more effectively.

Key Responsibilities:

• ">
• Contribute to a healthy and safe workplace and understand the responsibilities and accountabilities to yourself and others in accordance with WHS legislation and internal policies.">
• Abide by organisational policies and guidelines to support industry compliance.">
• Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner.">

Administrative Support:

• ">
• Share responsibility for handling incoming phone calls and email inquiries, directing them to appropriate staff.">
• Assist with data entry and maintenance of client and employee records in IT systems, ensuring accuracy and confidentiality.">
• Support preparation of reports, quotes, invoices, and other documentation as directed.">
• Help coordinate schedules, meetings, and appointments for the service coordination team.">
• Maintain shared business files, ensuring they are organised and up to date.">

IT Support:

• ">
• Provide basic IT support, such as troubleshooting Microsoft 365, Teams, or client management software issues, under supervision.">
• Assist with setup and maintenance of office IT equipment (e.g., computers, printers).">
• Learn to use basic automation tools to improve efficiency in administrative tasks.">
• Support data security and backup procedures for client and business records.">

Social Media and Website Management:

• ">
• Assist in creating and scheduling social media posts to promote the organisation's services, under supervision.">
• Support updates to the organisation's website content, ensuring accuracy and alignment with branding guidelines.">
• Monitor social media engagement and report basic analytics to the team.">
• Learn to use content management systems (e.g., WordPress) and social media tools to enhance digital presence.">

Recruitment and Onboarding Support:

• ">
• Assist in drafting and posting job advertisements on various platforms, ensuring consistency with organisational branding.">
• Support reference checks by contacting referees and documenting responses under supervision.">
• Help prepare onboarding materials, such as welcome packs and employee documentation.">
• Assist in maintaining employee records, ensuring compliance with privacy and organisational policies.">

Service Delivery Support:

• ">
• Assist clients and carers with basic inquiries about their support plans, under senior staff guidance.">
• Help research and organise information about service providers to support coordination efforts.">
• Support preparation of documentation for client plan reviews or funding applications.">
• Promote the organisation's services professionally to clients and stakeholders, including through digital channels.">

Operational:

• ">
• Demonstrate a willingness to learn and manage a trainee-level workload efficiently.">
• Keep internal and client-facing data, including digital content, organised and up to date.">
• Participate in team discussions, offering ideas to improve processes.">
• Complete documentation and administrative tasks as guided by the Line Manager.">

Requirements:

• ">
• No formal qualifications required; Certificate II or III in Business Administration, Information Technology, Digital Media, or a related field is advantageous.">
• Currently completing a Certificate IV in Business Administration, Information Technology, Digital Media.">
• Underpinning Knowledge:">
  • ">
  • Basic understanding of administrative processes and office operations.">
  • Willingness to learn IT systems, including Microsoft 365, Teams, client management software, and digital tools like social media platforms.">
  • Awareness of confidentiality and data protection in a human services and recruitment context.">
  • Interest in the NDIS, mental health, disability, or aged-care sectors.">
  ">

Benefits:

• ">
• Flexible hybrid working arrangements policy.">
• Ability to take paid leave in advance.">
• 17.5% leave loading.">
• Salary Packaging.">
• Free, independent and confidential access for you and your family to our Employee Assistance Program.">