Payroll Expertise Expansion Specialist

2 weeks ago

Sydney, New South Wales, Australia Rippling Full time
About Rippling

Rippling is a pioneering HR, IT, and Finance platform that empowers businesses to streamline their workforce management processes. By integrating all necessary systems into one comprehensive system, we revolutionize the way companies manage their employees' lifecycle.

Our innovative approach allows for seamless onboarding of new employees worldwide, automating tasks such as payroll setup, corporate card assignment, computer provisioning, benefits enrollment, and app integrations like Slack and Microsoft 365 – all within 90 seconds.

Headquartered in San Francisco, California, Rippling has received significant funding from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We were also named one of America's best startup employers by Forbes.

We prioritize candidate safety and communicate solely through @rippling.com email addresses.

About the Role

In light of our rapid international expansion, Rippling seeks skilled Payroll & HR experts to contribute to our global support strategy. As a Global Payroll Lead, you will be responsible for delivering exceptional support experiences for our international customer base.

Your primary objective will be to ensure that our support organization is adequately trained on country-specific product behaviors, identify areas for improvement, and provide actionable feedback to the product team. Additionally, you will serve as a regional expert, stepping in to resolve highly escalated customer interactions with confidence and expertise.

Key Responsibilities:

  • Become an authority on our Global Payroll capabilities, focusing on Australian customers
  • Develop informative content and documentation to educate internal stakeholders on product behavior, update materials as needed, and create FAQs to facilitate knowledge sharing
  • Analyze support interactions to inform insights on support quality
  • Collaborate with country Product Managers to share support volume trends, drivers of poor customer experiences, and compliance issues
  • Serve as a valuable resource for Customer Support Specialists on regionally nuanced interactions for your designated country
  • Step in to resolve escalated customer interactions, leveraging your expertise in platform and industry knowledge

Requirements:

  • A minimum of 3-5 years of experience in Australian payroll, either in end-to-end payroll processing or traditional HR roles
  • Bachelor's degree or equivalent work experience
  • Excellent written and verbal communication skills
  • Demonstrated ability to problem-solve with attention to detail
  • Organizational skills and experience improving processes
  • Flexibility in adapting to changing job duties and responsibilities
  • Time management skills and prioritization abilities

Compensation:

The estimated annual salary range for this position is between $100,000 - $120,000, depending on location and qualifications. This figure reflects the company's commitment to providing competitive compensation for talented professionals.

Rippling is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Rippling employees work on a Hybrid Office Model, spending 3 days per week at our Sydney office.

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