Startup Community Manager

2 weeks ago

Sydney, New South Wales, Australia INAUTALENT Full time

About Australiance

We are a leading international consultancy and talent acquisition agency for high-growth startups and SMEs, with global ambitions.

  • By fostering connections between talents and markets, we strengthen our European foothold in Lyon while bolstering our influence in the Asia-Pacific region from our headquarters in Sydney, Australia.
  • We take pride in delivering exceptional results every day to support international companies' growth by connecting them with the right international and local talents, clients, or partners.
  • Our core values are Integrity, Respect, and Honesty - People-oriented - Result-driven - Proactive and Agile.
Company Overview

Australiance is headquartered in Sydney with a branch office in France, positioned as a growth partner for innovative startups and SMEs between Europe and Asia Pacific. Our three main services lines include:

  • Australiance Talent: We provide international talent acquisition solutions for innovative SMEs & Startups looking for top talents in Australia, Europe, and Africa.
  • Australiance Access: We enable tech companies to start and grow their footprint in Asia-Pacific and Europe by providing Market Entry Consulting, Business Matchmaking, and Business Set-up solutions.
  • Australiance Network (Startup&Angels): We connect startups, entrepreneurs, investors, mentors, and experts together through an online community and global networking events in Sydney, Melbourne, Hong Kong, Singapore...and soon in Europe & Middle East.

We're seeking a highly motivated Startup Community Manager to join our team.

Job Description

The Customer Success Project Manager will play a pivotal role in fostering relationships within a vibrant, global community of startups. This position focuses on ensuring that member startups derive maximum value from our services and grow with us over time.

  • This role involves managing various internal and external projects aligned with our business strategy and mission, collaborating closely with the Growth & Network Officer, and working with the team to support Australiance growth.
  • You'll be responsible for managing customer success projects, building engagement strategies, and scaling our community-driven initiatives.
Key Responsibilities
  1. Partnership & Project Management:
    1. Manage and ensure successful delivery of projects agreed upon with partners and members.
    2. Nurture Startup&Angels partnerships, execute projects associated with these partnerships to foster partner retention and growth.
    3. Collaborate cross-functionally with marketing teams to develop and launch new customer success initiatives.
    4. Manage timelines, deliverables, and resources to ensure projects are completed on time and deliver high-impact results.
  2. Australiance Network / Startup&Angels Community Development:
    1. Cultivate and expand the existing community to enhance the growth of Startup&Angels membership base, including founders, investors, and operators.
    2. Identify potential customers within the community for Australiance's three services lines, including Talent, Access, and Network.
    3. Manage the roll-out of memberships to ensure member satisfaction.
    4. Develop a deep understanding of each startup's unique needs, challenges, and goals, providing tailored advice and resources.
    5. Be responsible for community enquiries with Startup&Angels best practices.
    6. Be a brand ambassador at external events and promote the community and Australiance services within the startup and innovation ecosystem in Australia.
    7. Act as the voice of the customer, gathering and relaying feedback to internal teams to enhance the platform and offerings.
    8. Champion startup needs and advocate for feature improvements, ensuring our services align with the evolving startup ecosystem.
  3. Australiance Event Management & Team Support:
    1. With the support of the Marketing Coordinator, organize and coordinate online and offline events, such as Australiance webinars, Startup&Angels monthly events, meetups, and networking sessions, to promote community engagement.
  4. Australiance Marketing Responsibilities:
    1. Track, analyze, and adjust community engagement strategies based on key performance indicators like post reach, engagement rates, and membership growth.
    2. Closely collaborate with the Marketing Team to conceptualize and produce content that deeply resonates with the community.
    3. Enhance engagement, grow the follower base, and regularly update the Australiance website according to specific needs.
Requirements

To succeed in this role, you should have:

  • A can-do attitude, combining high-level thinking and hands-on approach.
  • Excellent communication skills - verbal and written.
  • Good knowledge of Google Suite, Microsoft Office suite, Canva, LinkedIn, and Collaboration tools.
  • Prior experience in Customer Relationship Management and Marketing automation would be a good bonus.
  • A fast learner and proactive in your work.
  • Great attention to details.
  • You want to know more about the startup ecosystem.
  • You are a team player willing to face challenges.
Benefits

We offer long-term career opportunities in Australia and France as the company continues to grow its innovative talent acquisition solutions and client portfolio.

We provide training on leading IT solutions, including Talent Acquisition Software, Google Suite, Microsoft Office suite, Slack, Canva, WordPress, Social Media, Eventbrite, Zoom, Active Campaign CRM.

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