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Inbound Sales Representative

1 month ago

Macquarie Park, Australia Catholic Healthcare Full time

About the Role

Catholic Healthcare is seeking a skilled and empathetic Phone-Based Sales Consultant to join our team. In this role, you will be responsible for managing enquiries from prospective clients and their families approaching aged care for the first time.

Key Responsibilities

  • Manage enquiries from prospective clients and their families
  • Liaise with referrers and other external and internal stakeholders
  • Triage and qualify leads, understand the needs of our customers, and provide comprehensive and timely information
  • Gain agreement to proceed with interest in Catholic Healthcare as their provider
  • Manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner

Requirements

  • Previous experience in a similar customer service position
  • Excellent interpersonal and communication skills, both verbal and written
  • Demonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers
  • Strong problem-solving and conflict resolution abilities, with a customer-centric mindset
  • Ability to handle challenging situations with diplomacy and empathy
  • Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies

What We Offer

  • Not-for-profit tax benefits
  • Fitness Passport - discounted gym benefits
  • Paid Parental leave
  • Paid Family leave, additional days off each year
  • Long Service leave after 5 years

About Us

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. We believe everyone has the right to feel safe, respected, valued, and heard regardless of their gender, sexual orientation, ethnicity, or disability.