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Technology Service Lead

2 weeks ago

Melbourne, Victoria, Australia Environment Protection Authority Victoria (EPA) Full time
Key Responsibilities

Reporting directly to the Chief Technology Officer, you will lead and manage a team responsible for delivering IT infrastructure and operations services.

This involves end user and workplace technologies, network services, infrastructure and cloud services, and service management for the EPA.

This role requires establishing effective relationships and working closely with EPA's IT managed services providers.

  • Lead the Service Management & Infrastructure Services Unit in building and maintaining strategic relationships and partnerships.
  • Implement and embed IT service management processes, focusing on incident management, change management, problem management, configuration management and asset management.
  • Deliver service infrastructure and operations services, primarily through third-party suppliers.