Retail Operations Manager

2 days ago


Wangaratta, Victoria, Australia Telstra Full time
About This Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team in Unley Shopping Centre.

As a key member of our leadership team, you will be responsible for executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.

About You

To be successful in this role, you will need to have demonstrated experience influencing people in a retail environment, outstanding communication skills, and an advanced appreciation of customer needs and proficient in resolving customer issues.

You will also need to have a proven track record working within a productive, high-pace, customer-orientated retail environment, as well as an advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store.

Key Responsibilities
  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
  • In the absence of the Store Manager, you will own and guide the store to ensure a seamless transition.
  • Oversee the induction and ongoing training of new team members.


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