Veterinary Support Coordinator
1 week ago
Job Title: Customer Care Representative
We are seeking a friendly and professional individual to join our team as a Customer Care Representative at Animal Referral Hospital Essendon Fields.
About the Role:
- Provide exceptional customer service to clients, responding to their queries and concerns in a timely and compassionate manner.
- Manage high volumes of inbound calls, emails, and correspondence, ensuring accurate and efficient communication.
- Assist with scheduling appointments, managing patient records, and processing payments.
- Collaborate with our veterinary team to ensure seamless communication and excellent patient care.
About You:
- At least 2 years' experience in a fast-paced reception or front-of-house role, preferably in the veterinary industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proficient in Microsoft 360 and able to learn our practice management software.
- Ability to work in a dynamic environment, prioritizing multiple tasks and managing stress.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and continuing education.
- A dynamic and supportive team environment.
- Recognition and rewards for outstanding performance.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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