Veterinary Support Coordinator

1 week ago


Essendon Fields, Australia Animal Referral Hospital Full time

Job Title: Customer Care Representative

We are seeking a friendly and professional individual to join our team as a Customer Care Representative at Animal Referral Hospital Essendon Fields.

About the Role:

  • Provide exceptional customer service to clients, responding to their queries and concerns in a timely and compassionate manner.
  • Manage high volumes of inbound calls, emails, and correspondence, ensuring accurate and efficient communication.
  • Assist with scheduling appointments, managing patient records, and processing payments.
  • Collaborate with our veterinary team to ensure seamless communication and excellent patient care.

About You:

  • At least 2 years' experience in a fast-paced reception or front-of-house role, preferably in the veterinary industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proficient in Microsoft 360 and able to learn our practice management software.
  • Ability to work in a dynamic environment, prioritizing multiple tasks and managing stress.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and continuing education.
  • A dynamic and supportive team environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].


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